Terms & Condition
Terms & Conditions
ACCEPTANCE (herein after referred to as the “LESSOR”) is conditional upon you (hereinafter referred to further as the “LESSEE”) accepting our terms.
If you do not agree with any part of the terms and conditions set forth below, you must not proceed with your booking. By filling out the Booking Form, submitting the required documents, and subsequent payment of the invoice, you indicate that you have read and understood and accepted the relevant terms and conditions contained herein.CANCELLATION OF BOOKING The Lessee hereby agrees and understand that cancellation refunds shall be processed strictly in accordance to ff.
The Lessee’s security deposit shall be refunded in full together with the Rental Fee refund, less any processing/bank/credit card fees.BOOKING MODIFICATIONYou are allowed to change the details of your reservation up to three times. You can contact our office directly via email or phone call during office hours only. Changes made or communicated to our office outside the working hour may not be noted and the Lessor shall not be liable for any adverse-effects on the Lessee’s travel arrangements.
Business hours:
Monday – Saturday: 09:00 – 17:00
Sunday: Closed
Monday – Saturday: 09:00 – 17:00
Sunday: Closed
REBOOKING
Confirmed reservations can be rescheduled but due notice must be communicated to the Lessor at least 7 days prior to the date of the first day of the booking, subject for approval. Rescheduling request shall be subject to the availability of the car. In case of downgrade from the original booking is required, or cancellation, the rental fee difference is non-refundable.
UPON RETURN OF THE VEHICLE
- The Lessee is obliged to pay for the gasoline, parking and toll fees, vulcanizing fees, and any other ordinary expenses for the use and preservation of the Rental Vehicle during the period of the Agreement.
- Upon the return of the Rental Vehicle, Lessor will make an assessment on the consumption and/or damage incurred while the Rental Vehicle is in the Lessee’s possession. Excluding normal wear and tear, we shall charge you additional costs as follows:- Missing fuel (current pricing per Liter)- Late return (daily rate for vehicle type)- Extra cleaning required (up to PHP 6,000)- Damaged tire(s) and rim(s) due to misuse- Damaged windshieldand window(s)- Minor exterior/interior damage
- You agreed to pay these costs upfront upon returning the Rental Vehicle; they will not be deducted from your security deposit.
- We will then inspect the vehicle against records taken before the Rental Vehicle was released to the Lessee.
- If there is no damage caused by the Lessee, the security deposit will be returned.
- If there is a) damage(s) or b) missing item(s), excluding normal wear and tear, we will hold the security deposit until a full cost assessment is completed. We will inform you of the cost to a) repair the damage(s) or b) reinstate the missing item(s), including loss of use and administration charges. You hereby agree on the use of the security deposit to pay for the repair of any damage and/or reinstatement of the missing/damaged items, subject to a 15% inconvenience fee. If the security deposit is insufficient to answer for the repair/reinstatement, you hereby agree to pay the costs assessment immediately upon receipt thereof.
- We will not enter into any negotiations with you regarding our claim for additional charges, and all amounts will be final and payable immediately.
- Excluding the amounts covered by insurance or exemption provided by law, any costs and/or expense as a result of the physical damage to the Rental Vehicle shall be borne by the Lessee. While in repair or whenever the Rental Vehicle cannot be used, the Lessee agrees to pay the loss of use charges fixed at PHP 2,000 + 12% VAT for every day that the Vehicle cannot be used on account of the damage, and (b) administrative charges. Should the Lessee request the Lessor to provide another vehicle while the subject vehicle is under repair, the Lessee agrees to pay a separate rental fee for the new vehicle to be leased.
USE OF THE SUBJECT VEHICLE
- The Lessee agrees to use and take care of the Rental Vehicle with extraordinary diligence. The Lessee hereby agrees: Not to allow the use of the subject vehicle to violate or assist in violating any law, rule, or regulation.
- Not to allow use of vehicle by an unauthorized driver whose identity was not disclosed to the Lessor;
- Not to allow use of subject vehicle in a willful and wanton manner;
- Not to allow any person to drive the vehicle while intoxicated or under the influence of drugs or other substances which would impair driving ability;
- Not to allow use of vehicle for any act of felony including transportation of drugs or contraband;•Not to allow vehicle to tow or push anything, to carry persons or property for hire, or to engage in a speed contest;
- Not to allow anyone to make any changes to the vehicle including repair of any panel damage or tampering with any of the mechanical items;
- Not to allow the use of Driving License if obtained by fraud or misrepresentations;
- Not to allow the use the subject vehicle to unmaintained roadways;
- Not to allow the use of vehicle to carry hazardous or explosive substances;
- Not to allow the use of vehicle to transport weight in excess of vehicle’s maximum payload capacity/overloading;
- Not to allow the use of vehicle where insufficient clearance of height or width exists;
- Not to allow the use of vehicle to any driver who does not know how to operate a stick shift driven vehicle/manual transmission (if vehicle has manual transmission);
- Not to allow the use of vehicle which will result in improper loading;
- Not to allow anyone using the vehicle to leave the vehicle without removing the keys or closing and locking all doors, windows and the trunk of the vehicle;
- Not to allow the use of vehicle when there are more passengers to occupy the vehicle than there are seat belts and/or it will violate the Child Car Seat Law;
- Not to allow the use of vehicle to transport goods in violation of customs regulations or other illegal manner;
- Not to allow the vehicle to travel to areas where roads are not passable for vehicles (e.g. rough roads, mountains, etc.);
- Not to allow the vehicle to be taken on inter island trips;
- Not to allow the vehicle to be used during natural calamities, excessively heavy rains, storms or flooding;
- Not to allow the use of vehicle by driver who may cause damage to the vehicle, persons or property as result of reckless misconduct;
- Not to allow the incorrect fuel type to be used;
- Not to allow the vehicle to be cleaned with harsh chemicals or rough brushes;
- Not to allow anyone to tamper with any electrical equipment fixed to the vehicle;
- Not to allow anyone to misuse emergency or panic buttons if installed in the vehicle;
- Not to allow anyone to smoke inside the vehicle;
- Not to allow any animals to be inside the vehicle; and
- Not to allow the performance of anything that is similar or analogous to any of the above mentioned acts which may result in damage or loss to any part of the vehicle or injury or damage to any person or property.
Failure to follow any of the above guidelines will result in a fine with maximum penalty of PHP 50,000.00 per infringement, forfeiture of the Security Deposit, and the termination of the Car Rental Agreement.
VEHICLE OPERATION REQUIREMENTS
The Lessee shall immediately stop operating the vehicle upon discovery of any mechanical problem or abnormal condition with the vehicle during the term of the Agreement, and shall promptly notify the Lessor within 24 hours from discovery, and follow the Lessor’s instructions.The Lessor is responsible for periodically maintaining and repairing all failures to the car, which is not caused by The Lessee.If the repairing and maintenance period is more than 2 days, Lessor should arrange a temporary replacement which may not be of the same quality of the original vehicle.
RENTAL TERM
The term of this Agreement is as indicated in the signed Car Rental Agreement or until all of the Parties fulfill their obligations based on theterms of this Agreement, whichever occurs last.
RENTAL EXTENSION
The Lessee agrees to inform the Lessor not later than twenty four (24) hours from the end of the Rental Term of any request of Rental Extension on a date later than the time specified on the printed Car Rental Agreement duly signed by the Lessor and Lessee. Lessor will inform the Lessee if request is approved via SMS or email with the new agreed time for return. Lessee will be required to pay the additional charges immediately as invoiced prior to the Rental Extension approval and confirmation. The Lessor understands that in some cases, Lessor may not be able to approve Lessee’s request if the Rental Vehicle has already been booked for another customer. If the Lessee fails to make the required payment for extension or return the Rental Vehicle late without Lessor’s permitted extension, Lessee will be deemed to be in unlawful possession of the vehicle, without prejudice to any appropriate legal action that Lessor might take against the Lessee. In addition, Lessee hereby agrees and undertakes to shoulder and pay any and all damages and costs, including but not limited to: lost sales and/or claims of other customers with booked service covering the subject Rental Vehicle.
SECURITY DEPOSIT
All losses or damages not chargeable to the Rental Vehicle’s insurance like radio, tools, tires, rims, mirrors, and other car accessories shall be deducted from the Security Deposit before refund. Lessee acknowledges that Lessor shall withhold the Security Deposit in case of damage to the Rental Vehicle requiring insurance claim. Lessor may deduct or altogether forfeit the Security Deposit for any damage repairs, and or if the Lessee is found to be in violation of thisAgreement, the Lessee agrees that the Lessor has the full and absolute discretion to do so. If there are no deductions, the Lessee can expect to receive the refund 10 working days after the return of the rental vehicle. The refund will be processed back to the original payment source or by bank transfer or other electronic means.
All losses or damages not chargeable to the Rental Vehicle’s insurance like radio, tools, tires, rims, mirrors, and other car accessories shall be deducted from the Security Deposit before refund. Lessee acknowledges that Lessor shall withhold the Security Deposit in case of damage to the Rental Vehicle requiring insurance claim. Lessor may deduct or altogether forfeit the Security Deposit for any damage repairs, and or if the Lessee is found to be in violation of thisAgreement, the Lessee agrees that the Lessor has the full and absolute discretion to do so. If there are no deductions, the Lessee can expect to receive the refund 10 working days after the return of the rental vehicle. The refund will be processed back to the original payment source or by bank transfer or other electronic means.
DAMAGE/LOSS TO THE RENTAL VEHICLE
Lessee acknowledges and shall bear all responsibilities and liabilities while in temporary possession of the Rental Vehicle.In case of damage, major or total loss, or theft to the Rental Vehicle, the Lessee must secure a police report, notarized affidavit explaining the accident, copy of driver’s license, and notify the Lessor within 24 hours from the date of the incident. The Lessee shall be liable to pay the insurance participation fee and betterment charges as well as other fees that may be charged by the insurance provider to the registered Vehicle Owner and/or Lessor. In case of total loss including theft, the Lessee shall be responsible to pay for the 30% of the purchase value of the vehicle.If the Lessee fails to notify Lessor within the prescribed period and fails tosecure the aforementioned documents, the Lessee shall be liable for all the repair costs of the Rental Vehicle directly without the use of the vehicle’s insurance. Where insurance refuses to cover the accident as a result of damage or total loss due to violation of Republic Act No. 10586 or the “Anti-Drunk and Drugged Driving Act”, the Lessee shall assume liability to pay for the vehicle repair and restoration fees as charged.
PHYSICAL HARM, BODILY DAMAGE AND DEATH
In instances where driving of the Rental Vehicle results in any form of physical harm or death, the Lessor is not liable for any medical expenses and other liabilities relating to such harm, damage and/or death.In instances where the Rental Vehicle’s comprehensive insurance may pay for such expense, such instance should not be construed as an admission of liability by the Lessor.Any damages not covered by insurance will not be considered the liability of the Lessor. Any liability shall be borne by the Lessee. The Lessee undertakes to render the Lessor free and harmless from any such liability.
THIRD PARTY DAMAGES
The Lessor is not liable for any damages to any third party caused by the Lessee’s driving or use of the Rental Vehicle. Any damage to any third party will be attributed to the Lessee. The Lessee undertakes to render the Lessor free and harmless from any such liability.
RELEASE OF LIABILITY
Upon return of the Subject Vehicle, the Lessee represents and warrants that he/she/it has no properties left in the subject vehicle. As such, the Lessor is not liable nor responsible for any losses of any valuables left in the Rental Vehicle. The Lessee hereby undertakes and guarantees that the Rental Vehicle shall be used and operated for lawful purposes and in strict conformity with all applicable laws, ordinances, and regulations. If the Lessee uses or permits the use of the Rental Vehicle for any unlawful purpose or in violation of ordinances, and regulations, the Lessee shall be held liable for any and all connected legal and/or criminal conduct therewith.The Lessee undertakes to render the Lessor free and harmless from any such liability.Lessor shall not be responsible for any unforeseen happenings beyond control (e.g. broken bridges, unusable roads, etc. caused by commotion, typhoon, or any natural calamity) that may damage or prevent the car from reaching the destination on time.
CAUSE OF ACTION
If the Lessee violates any stipulation in this Agreement, Lessor has the right and may demand the termination of the Car Rental Agreement and the return and the Subject Vehicle before the end of the term stated in the Agreement. In case of dispute, the action may be instituted in the City of Taguig to the exclusion of all other courts.. It is understood that the Lessee shall defray all court’s cost, attorney’s fees, and legal interests. The Lessor shall charge the Lessee interest of 20% per month for accounts over 30 days plus all other costs. The parties herein agree to adopt all the stipulationappearing in this Agreement as an integral part hereof.
REPRESENTATION AND WARRANTIES
Lessor represents and warrants to Lessee’s knowledge that the Subject Vehicle is in good condition and is safe for ordinary operation. Lessee represents and warrants to Lessor’s knowledge that Lessee is legally entitled to operate a motor vehicle under the Republic of the Philippines and will not operate it in violation of any laws, or in any negligent or illegal manner.Lessee has been given an opportunity to examine the Subject Vehicle in advance prior to turnover, and upon such inspection, agrees that there are no damages other than those existing on the subject vehicle notated in the Vehicle Checklist.
NO-SMOKING INSIDE THE VEHICLE
Lessees that are found to be in violation of this clause shallbe charged PHP 8,000 for the interior cleaning/detailing. We shall enforce this strictly that any hint of smoking will be construed as violation of this clause and shall be charged accordingly.
LOST OR DAMAGED KEYSA
replacement/repair fee that shall not be lower than PHP 5,000 and shall not exceed PHP 15,000 will be charged to the Lessee for failure to return the key in good condition.
LOCKED KEYS INSIDE THE VEHICLE
If the Lessee accidentally locks the Rental Vehicle door while the key is still inside, the Lessee shall notify the Lessor immediately, the Lessee will be charged a corresponding service fee for the emergency assistance that shall not be lower than PHP 3,000 and shall not exceed PHP 15,000, depending on the location of the Rental Vehicle at the time of incident. Any action taken by the Lessee to resolve this issue without the Lessor’s permission shall be considered as damage to vehicle and will be charged accordingly.
CONDITION
The vehicle will be provided to you in a clean and undamaged condition (subject to the Vehicle Checklist) at commencement. At the end of the rental period, it shall be returned in substantially the same condition it was delivered except for normal wear and tear. If we are required to extensively clean the vehicle or repair any damage, this will be charged accordingly. The vehicle shall also be returned with the original key, tires, tools, accessories and equipment to our office address or as otherwise agreed on or before the expiration of the rental period. Any missing items will be charged accordingly. The Lessor reserves the right to charge the Lessee for any damage that occurred during the rental period but which may have been hidden or not discovered by the Lessor or Lessor’s representative at